Privacy Policy – GoTHL

Purpose of collecting personal information

We collect only the necessary personal information for the following purposes:

  • Quotation Registration: to handle matters related to registering for distribution or wholesale price quotations.

  • Product Orders: to process issues related to ordering products, payment, and delivery.

  • Contact Submission: to handle issues related to the submission of contact information.

  • Customer Care Services: including responding to your requests, inquiries, and feedback regarding partnership registration, promotions, delivery schedule changes, questions, or any other arising matters.

  • Personalization: we may combine collected data to gain a more comprehensive understanding of each customer, enabling us to serve you better and ensure clarity and transparency throughout the purchasing, shipping, and product usage process.

  • Security: to prevent fraudulent customer activities.

  • Legal Compliance: as required by law from time to time, we may collect, store, and provide information at the request of competent government authorities.

Scope of use of information

Personal information collected from customers will only be used within the following scope and purposes:

  • To support customers.

  • To provide information related to services used by customers.

  • For online public services.

  • We do not use customers’ personal information for any purpose other than confirming and contacting matters related to the registered services.

Retention period for information

Customers’ personal information will be stored until there is a request to discontinue use or cancel records. In all other cases, customers’ personal information will be securely stored on our servers.

Parties or organizations that may access information

Parties allowed to access customers’ personal information include:

  • Partners contracted to provide services on behalf of the Company. These partners will receive customer information (partially or fully, depending on the service) to support users in using the Company’s services.

  • Competent government authorities when requested.

Address of the information collecting and managing unit

Including contact methods for consumers to inquire about the collection and processing of their personal information:

REPRESENTATIVE OFFICE – THAI HA INVESTMENT AND LOGISTICS JOINT STOCK COMPANY
Address: ACCI Building, 210 Le Trong Tan Street, Khương Mai Ward, Thanh Xuan District, Hanoi City
Hotline: +84 375 398 399
Email: contact@gothl.vn

Methods and tools for customers to access and edit personal data

Customers have the right to request to check, update, edit, or delete their personal information. Upon receiving feedback, we will verify the information, respond, and guide customers to restore and secure their data.

Available request channels:

Mechanism for receiving and resolving consumer complaints related to misuse of personal information

We are committed to ensuring the safety of our customers’ personal information and absolutely not selling or exchanging it with any third party for commercial purposes. In case the server storing information is attacked by hackers resulting in the loss of customer data, we will promptly notify the competent authorities for investigation and inform the affected customers.

If you discover your personal information has been misused or used beyond the notified scope, please contact us at +84 375 398 399 to file a complaint and provide related evidence. We are committed to responding immediately or within three (3) working days (excluding Saturdays and Sundays) from the time we receive the complaint.

If you have any further questions regarding our customer privacy policy, please contact the hotline listed on our website for more detailed assistance.

Thank you!